FAQs

GENERAL

What’s the minimum order quantity (MOQ)?

Minimums vary depending on the service: typically 1 piece for embroidery and 12 pieces for screen printing. That’s right, Maple Avenue does not have a minimum for embroidery. We also have options for low quantity printing (single items).

What is your turnaround time?

Standard production time is usually 7–14 business days after artwork approval. Rush orders may be accommodated for an additional fee.

Do you offer rush orders?

Yes, we can rush your order based on schedule availability. Rush fees apply depending on how quickly you need the order.

Do you offer design services?

Yes! We can help clean up, create, or adjust your artwork. We include 20 minutes of artwork with every order. Charges may apply for higher complexity designs which take longer.

Can I see a sample before production?

We provide digital mockups for approval for all new designs. These mock-ups are done after the order is placed and before production is started. Existing art on file will not be proofed unless it’s requested by you.

ARTWORK & DESIGN

What file types do you need for my design?

Don’t worry if you’re not a graphic designer—most people aren’t! While vector files like .AI, .EPS, or high-res PDFs are ideal, Maple Avenue makes it easy. We can work with almost anything: a .JPG, a photo of your current shirt, or even a link to your website. If it exists, we can bring it to life on apparel.

What is digitizing, and why do I need it for embroidery?

Digitizing converts your artwork into a stitch file that the embroidery machine can read. We don’t charge for this as long as your order is 15 or more items, otherwise it's a one-time setup fee per design of $45.

Do you keep my artwork on file?

Yes, we securely store your artwork for easy reorders and future projects.

Can you match specific colors (PMS or thread)?

We offer PMS color matching for screen printing ($20 per color) and have a wide selection of thread colors for embroidery, including brand standards.

Can I use photos or detailed images in my design?

Photographic or full-color artwork usually require special printing methods that we offer. Let’s discuss the best option.

GARMENTS & MATERIALS

Can I supply my own garments?

We do not accept customer-supplied garments.

Can I mix sizes, colors, or styles in one order?

Yes, mixing is usually allowed as long as the design and print or thread colors stay the same. If the print colors need to be changed (e.g. white on black and black on lights), we charge a small $12 color change per print color.

Do you have a catalog of garments I can choose from?

Yes! We work with top brands like NIKE, Gildan, Bella+Canvas, Richardson, Carhartt, and many more. We’ll help you choose the best fit for your project.

What are the best garments for printing or embroidery?

100% cotton tees are ideal for screen printing. For embroidery, thicker fabrics like polos, hats, and jackets work best.

Do you offer eco-friendly or USA-made apparel?

Absolutely—we offer eco-conscious and domestically produced options for those looking to support sustainability or local manufacturing.

ORDERING & PAYMENT

How do I place an order?

You can submit your design and order details by email or through our website. We’ll follow up to confirm everything and begin the process.

What forms of payment do you accept?

We accept credit cards, checks, ACH, and business purchase orders for approved accounts.

Do I have to pay in full upfront?

A deposit or full payment is required before production begins, unless you have a pre-approved account with terms.

Can I reorder the same design later?

Yes! Once your artwork is on file, reordering is easy—and you’ll save time and setup costs.

What if there's an issue with my order?

Customer satisfaction is our priority. If you experience a problem, contact us right away and we’ll make it right.